HBO GO is one of one of the world’s largest and most popular video streaming services and is available for free through the HBO NOW app. The service is also compatible with devices such as Apple TV, Chromecast, Amazon Fire TV, Roku, Xbox, Playstation and others. But when you use a VPN on your device to gain access to the HBO GO service, what happens is that the VPN service blocks HBO NOW and HBO GO from accessing your device.
HBO GO is one of the most popular apps on the Play Store, offering live TV access to all the top channels. It is currently compatible with most major VPN services, but if you’re using one of the more popular ones (such as ExpressVPN or NordVPN) and you’re still having issues, then it might be time to check out our list of solutions.
If you are disappointed with the quality of HBO GO, despite the fact that you are living in an area where it is available, don’t worry, we have some suggestions you can try out. First, try using a VPN to browse/watch HBO GO and other US-based services. Second, change to your region manually. Third, try connecting to a different DNS to change IP address (for example, DNS servers 188.8.131.52 and 184.108.40.206). Lastly, if using a VPN, make sure it is enabled on your devices.
Milan Stanojevic Co-Editor in Chief Milan has had a passion for computers since childhood, which has led him to become interested in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more Updated: 10. June 2021. Published: March 2021
- While HBO GO is a great streaming service, many users have reported problems accessing content.
- If HBO GO is not available in your service area, using a VPN is a good idea if you live abroad.
- Unfortunately, not all VPNs work the same way, so you’ll find our best tips below.
- Check that you are online and make sure your username and password are correct.
HBO GO, like Netflix and other streaming media, generally blocks VPN access to its content. This poses a problem for those using a VPN for HBO GO to stream movies and TV shows from anywhere. If you experience problems with your HBO GO over VPN, restart your computer or VPN service. However, if that doesn’t work, try the solutions below.
What should I do if my HBO GO does not work on a VPN?
1. VPN does not connect
1.1. Check if you are online
This is one of the easiest things to overlook, but it affects your VPN connection. Try opening the website without connecting through the VPN and see if you are online. If not, restart the router and if the Internet still does not work, contact your service provider. You can also check your VPN provider’s website to make sure the server is not down, as from time to time VPNs go down for maintenance.
1.2. Make sure your user name and password are correct
There have been many cases where the login data prevented the connection to the VPN, so users could not see HBO GO. Sometimes their account has expired and they can’t log in. Always check that you have entered the correct username and password, or try resetting it and logging in again.
1.3. Change connections
Some ISPs and networks block traffic on certain ports, which may deny access to your VPN connection request. Therefore, check your VPN documentation if it requires connections on certain ports.
1.4. Trying to connect to another network
If the problem is related to VPN, try connecting to another network to see if that helps. If you can connect to another network, the problem lies in your own network. So check your Wi-Fi and Internet settings to see what is preventing you from connecting or logging in. If you just want to surf anonymously or use HBO GO without geo-restrictions or censorship, a VPN that doesn’t connect you is a big pain in the ass. However, you can try the quick fixes described above.
2. Change VPN
Find a VPN to replace the IP addresses once HBO GO has blacklisted them. Some time may pass between the time the IP address is blocked and the time the VPN provider changes it, from a few days to a few weeks. In that case, disconnect, reconnect and try again until you find IPs and servers that work. Good VPN providers, like the ones listed below, work best with HBO GO, and it’s the best solution for privacy. The VPN recommended below is an American VPN provider owned by Kape Technologies. They have been on the market since 2010 and have managed to build a good reputation for their users’ privacy and high performance. With more than 6,400 servers in over 90 countries, you can enjoy HBO GO streaming content regardless of whether the service is blocked where you live. With the streaming unlock feature, you can access many popular streaming services without having to manually test the servers. Features include IP masking, IP sharing as an additional layer of security, and protection against IPv6 leaks, DNS leaks, and port forwarding. After connecting to the server, the VPN sends information about the page you are connected to and want to view, the current location of the server, and the protection status. Here are the main features of this VPN:
- Large network with over 35,000 servers
- Support for OpenVPN and the latest version of WireGuard on all servers
- No review policy
- Separate tunneling feature to allow only certain websites or applications through the network.
- Strong encryption protocols for increased security
Private Internet access
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3. VPN is permanently disconnected
Nothing is more annoying than not being able to connect to a VPN, or even connecting, but constantly disconnecting. Here’s what you can do to solve this problem:
3.1. Temporarily disable the firewall
Firewalls are important as security measures, but they can also cause some problems with your VPN, such as B. slowing down your connection and in extreme cases where the speed is very low, the VPN connection may simply be disconnected. Firewalls analyze data entering and leaving the network. So if they find something that shouldn’t be there, they stop the transmission. Other firewalls simply cannot handle the VPN traffic and prevent the connection.
3.2. Connecting to the next server
If your VPN server(s) are not behaving normally, the connection may occasionally be dropped. Therefore, try connecting to a nearby server to see if this improves the connection.
3.3. Change logs
Some VPN protocols are unable to maintain a solid connection. If you are using OpenVPN, try connecting via L2TP/IPSec. However, if you are using L2TP, try using OpenVPN. PPTP is also an option, but not as ideal as the other two. OpenVPN is the most secure of the three protocols. Switching from UDP to TCP (or vice versa) may also help.
3.4. Connection via Ethernet
Sometimes your router can cause problems connecting to your VPN. To resolve this issue, try connecting the Ethernet cable directly to the cable connector. The problem is dual NAT, which can occur when one router is behind another router, or when you have different routers for different devices, or when one router is connected to a router from your ISP. In this case, enable bridge mode so that multiple routers work together, but refer to your router’s documentation to learn how to do this.
4. Modify DNS servers
- Press Windows + X and select Network Connections.
- Find your connection, right click on it and select Properties from the menu.
- Select Internet Protocol version 4 (TCP/IPv4) and click Properties.
- Select Use the following DNS server addresses.
- Enter 220.127.116.11 as the preferred DNS server and 18.104.22.168 as the alternate DNS server.
- When you are finished, click OK to save your changes.
This can help you stay connected, but most VPN services have their own DNS services to provide additional privacy, which can sometimes interfere with your connection. Some VPNs have different steps to change the DNS servers with the option to use only the VPN’s DNS servers during the connection, so you should disable this option. This can cause a DNS leak, but you can use it if your connection keeps dropping. Talk about DNS problems: Check out our comprehensive guide to helpful troubleshooting tips and solve any problem like a pro.
5. VPN Connection Disconnected
5.1. Get the latest software version
VPN providers are constantly striving to make their software as stable and efficient as possible. So they are constantly working with developers to make this possible. If you do not have a current or recent VPN update, it may result in an unstable or non-functioning HBO GO VPN error. Allow automatic updates for your VPN and check with your VPN client if such settings are possible, then check regularly for updates.
5.2. Close other applications
If you have many other applications open on your computer, they can cause problems with the VPN client, especially on older PCs or laptops. Therefore, close the applications you do not need or use, and then try to log in again.
5.3. Reinstalling VPN client
- Right-click on Start and select Programs and Features.
- Find your VPN in the list of programs and select Uninstall.
- In the installation wizard, click You will be notified if the uninstallation was successful, so click Close to exit the wizard.
- If the VPN is still listed as available after uninstallation, right-click Start and then click Run.
- Type ncpa.cpl and press Enter to open the Network Connections window.
- Right-click on the WAN mini-port with your VPN name and select Delete.
- Press Start and select Settings.
- Select Network and Internet and select VPN.
- If you see that your VPN is available, remove it.
If nothing works, uninstall the VPN client and reinstall it by following the steps above.
6. Other aspects to be taken into account
6.1. Date and time settings
Sometimes you may find that your HBO GO VPN is not working due to incorrect date and time settings on your system. Therefore, please check and apply the correct settings, and then try to connect to HBO GO through a VPN again.
6.2. IP address
If your VPN doesn’t work with HBO GO, check that your IP address contains information such as your city or region (country) in addition to the location you selected when you connected to the VPN. If you see a location near you, it means you are not connected to the server associated with your VPN, so try to connect again.
6.3. Running Windows Update
You can also solve the problem of HBO GO VPN not working by updating your operating system to the latest version, which will improve the stability of the system and solve other problems, including VPN issues that may occur. A VPN, like any other software, can fail. When this happens, which is quite rare, there is no cause for concern or alarm. However, persistent VPN errors can interfere with your HBO GO streaming and viewing experience, so you can try the above steps to resolve the issue. Let us know if any of these solutions solved the problem of HBO GO VPN not working by leaving a comment in the section below. Frequently asked questions Not enough details. It’s hard to understand Other Contact an expert Take part in the discussionIf you’re one of the many who can’t access HBO GO in your country, it’s likely due to a number of factors that are mostly beyond your control. Whether your connection is slow, the distance between you and the servers is too great, or your device doesn’t support VPN connections, there are a number of ways you can get around these issues.. Read more about hbo go, you are currently out of your subscription country and let us know what you think.
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