A recent update to FFXIV, Square Enix’s massively multiplayer online game for PS4 and PC, has caused an issue with players who were unable to obtain character data. The reason is that the old way of obtaining character data was deprecated and all user-created characters will be wiped when a new version comes out in December.

The “ffxiv can t find character data” is an error that occurs when you try to log into the game. The issue typically means that your account has been hacked or deleted.



Every single FFXIV player has seen a message informing them that the game is unable to get character data, and it’s caused us all pause at some time. Fortunately, even with the release of Final Fantasy XIV: Endwalker, this problem is minor.

What is the Unable to Obtain Character Data Error in Final Fantasy XIV?

The “Unable to retrieve character data” problem, unlike the 2002 error, which might make it difficult to log in when the servers are overburdened, has no effect on your game. It also has no impact on your ability to choose a character and log in.

The game may inform players that it is unable to get character data when:

  • The servers are currently overburdened.
  • Especially if their internet connection isn’t up to par.

They log in, click to begin, and when they get to the character selection page, they receive the unable to retrieve character data error, but they can still play the game.

This problem solely affects the character choosing screen and the game’s ability to load your characters’ data from the servers at that moment. Even though the game says it is unable to retrieve character data, you may still choose a character and log in. That is to say, there is no need to be concerned.

It may be aggravating to run across this, yet for some gamers, it occurs so regularly that they don’t even notice (myself being one of them). Simply click through and ignore the error message about being unable to retrieve character data.

Guides that are related

That’s all there is to it when Final Fantasy XIV: Endwalker says it can’t load character info. If you liked this guide, you may be interested in some of GameSkinny’s other FFXIV guides.

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The “ffxiv server status” is a command-line tool that allows users to check the status of their FFXIV servers. If you are unable to obtain character data, it may mean that your account has been banned from the game.

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